Academy Player Care Officer

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Crystal Palace FC

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites – our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role:

We are looking to recruit two members of staff to add to our growing Player Care department, one to focus on our U9 – U16 provision and the other to work in our Professional Development Phase with a particular focus on our Aftercare Programme.

We are looking for individuals to come in and support each player through their Academy journey from induction, transition and exit at any stage as well as providing a strategic life skills programme. You will be work as part of a wider welfare department and multi-disciplinary team to provide wider learning to CPFC academy players.


  • Support the planning, implementation and review of the Academy life skills programme for Players, Parents and Host Families
  • Implement the Academy’s Player Care Transition Strategy to best support players throughout their journey.
  • Work collaboratively within the Academy Welfare Team, promoting the Academy’ safeguarding standards for children & young people and ensuring that club policies and procedures are adhered to at all times.
  • Provide support to Players and their families through periods of transition throughout their Academy journey
  • Liaise with governing bodies and organizations such the FA, Premier League and PFA to provide relevant support to Players and Parents.
  • Develop strong relationships with key Academy stakeholders.
  • Support the Player Care and Education department in school visits across FDP and YDP.
  • Attend and contribute effectively to multidisciplinary department meetings and welfare team meetings
  • Work closely with the Head of Education to help build PDP Players’ CVs and networks
  • Support staff in various Academy stakeholder meetings. These include parent complaint procedures, school meetings and further pastoral meetings
  • Support the department and Academy in PGAAC audit process effectively evidencing documentation in line with the Premier League rules
  • Be a visible presence for both Players and Parents during academy activity – this will require travelling away with teams for away fixtures and tours and tournaments
  • Other duties and responsibilities as required by line manager.
  • Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:


  • Passion and knowledge of Player Care requirements to support wellbeing of young aspiring athletes
  • Experience of working with children, young people and families in an education, wellbeing or support position
  • Comprehensive understanding of Equality, Diversity and Inclusion.
  • Comprehensive understanding of Safeguarding children and young people
  • Demonstrable/visible commitment to Player Care & wellbeing.
  • Good IT skills and the ability to create reports and presentations
  • Excellent verbal and written communication skills.
  • Demonstrable ability to develop good relationships with key Academy stakeholders.
  • Ability to manage time effectively and prioritise workload as well as support others


  • Degree or qualification in sport, psychology, education, or social care.
  • Experience of working within an elite performance environment (sport, academia, music or arts)
  • Mental Health First Aid trained


  • Complimentary match day ticket
  • Reward and Discount Scheme through our Tech Scheme and Simple Health app
  • Health and Wellbeing benefit scheme
  • 20% Discount in our Retail Stores
  • Holiday allowance that increases every year of service

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club’s activities, has a real and equal opportunity to do so.

Reasonable Adjustments

If you require disability-related adjustments during the recruitment process, please contact (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.


Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be subject to any relevant security checks as required.

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