Welcome to AthleteNow.com

The following terms of service (“Terms of Service”) govern your access to and use of the AthleteNow website and mobile application, including any content, functionality, and services offered on or through www.TheAthleteNow.com (“the Site”). The terms “AthleteNow,” “we,” “us,” and “our” refer collectively to the AthleteNow platform, and “you” or “user” means you as a user of the Site.

Please read these Terms of Service carefully before using the Site. By accessing the Site, opening an account, or by clicking to accept or agree to these Terms of Service when this option is made available, you agree to be bound by these Terms of Service and AthleteNow’s Payment Terms, which are incorporated herein by reference. You also acknowledge that you have read and understood our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not access or use the Site.

The Site is available to users who are at least 18 years old and can form a legally binding contract. By using the Site, you confirm that you meet all the eligibility requirements. If you don’t meet these requirements, you must not access or use the Site.

For customer support, you can submit a request by emailing hello@theathletenow.com.

The original language of these Terms of Service and all other text on the Site is English. Any translations are provided for convenience only. In the event of any conflict between the original English version and any translation, the English version will prevail.

Key Terms

  • Buyers: Users who seek services through AthleteNow.
  • Custom Offers: Special proposals that an Expert can create in response to specific needs of a Buyer.
  • Listings: Services displayed by Experts on AthleteNow.
  • Experts: Users who offer services listed on AthleteNow.

Overview

  • Registration as a paid member is required to buy or seek services on AthleteNow. You agree to provide accurate and complete information when registering and to update this information as necessary. You are solely responsible for any activity on your account and for keeping your password confidential. We are not liable for your actions or omissions in connection with your account.
  • Listings on AthleteNow may be considered by Buyers.
  • Buyers interact with Experts directly and independently of AthleteNow for payment and service fulfillment.
  • Experts must fulfill the requirements of their listings and may not cancel them frequently or without valid reason. Failure to comply may affect the Expert’s reputation and standing on the platform.
  • Rights for the work delivered by an Expert are granted to the Buyer unless specified otherwise by the Expert in their Listing.
  • AthleteNow reserves the right to use any published work for marketing and promotional activities.
  • We take your privacy seriously; you can read our Privacy Policy here.
  • Users agree to comply with AthleteNow’s Community Standards, which are guidelines for behavior within the AthleteNow community and marketplace, in addition to these Terms of Service.

Experts

Basics

  • Experts create Listings to help Buyers understand their services.
  • Experts may not promote their Listings or any AthleteNow content via Google Ads.
  • An Expert’s rating is calculated based on reviews posted by Buyers. Ratings affect the Expert’s level and may, in extreme cases, lead to account suspension.
  • For security reasons, we may temporarily disable an Expert’s ability to withdraw funds to prevent fraudulent activity.
  • Experts should obtain sufficient general liability insurance to cover any risks associated with their services.

Listings

  • Listings should be specific to the service being offered.
  • Listings and users may be removed from the Site for violating these Terms of Service or our Community Standards.
  • Experts are required to use an appropriate image related to their service for their Listing. The quality of the service should match that shown in the Listing image.
  • Listings may not contain statements that undermine or bypass these Terms of Service.
  • Certain categories may be available only to Pro Experts. Listings in these categories by non-Pro Experts may be removed.

Listing Extras

  • Listing Extras are additional, optional services that an Expert can offer for an additional charge.
  • Services offered through Listing Extras must be related to the base service and be part of what is delivered in the Order.
  • Experts can extend the Order’s duration for each Listing Extra to account for the time needed to complete the extra service.

BUYERS

Basics

  • AthleteNow reserves the right to use any publicly published works resulting from transactions on the AthleteNow platform for marketing and promotional purposes.
  • If you’re interested in a specific service, you can use the “Post a Request” feature. Services requested must comply with AthleteNow’s approved services list. To know more about allowed services, please email hello@theathletenow.com.

Referrals to Experts

  • Buyers can request a Custom Offer tailored to their specific needs directly from Experts. All transactions and communications should take place between the Buyer and the Expert independently of AthleteNow. AthleteNow is not responsible for the financial transactions and quality of work between the Buyer and the Expert.

ORDER PROCESS

Basics

  • Experts must adhere to the service description they have provided in their Listing while completing the work.
  • Orders are considered complete once the Expert has delivered the work and the Buyer has accepted it. If there is no action from the Buyer within 3 days after the delivery of the work, the order will be automatically marked as complete.
  • If any issues arise between Buyers and Experts, we recommend resolving the issue amongst yourselves initially. If the issue persists, you can contact AthleteNow Customer Support at hello@theathletenow.com.

Handling Orders

  • Buyers and Experts will be notified via email and site notifications about any order updates.
  • Experts must adhere to the delivery timelines specified in their Listings.
  • All files exchanged should be scanned for viruses and malware. AthleteNow will not be held responsible for any damages.
  • Buyers can request revisions if the delivered work does not meet the Listing description or the initial requirements.

Reviews

  • Reviews are crucial for maintaining the integrity of AthleteNow’s community. All reviews must comply with AthleteNow’s Terms of Service and Community Standards.
  • Reviews can only be left within 10 days after an order is marked as complete.

Disputes and Cancellations

  • For more information about disputes, order cancellations, and refunds, please refer to the Payment Terms.

User Conduct and Protection

  • AthleteNow aims to maintain a respectful, inclusive, and professional community.
  • Any required exchange of personal information for service continuation must occur within the AthleteNow platform.
  • Discriminatory behavior based on gender, race, age, religious affiliation, or sexual orientation may result in account suspension or removal.

Reporting Violations

  • If you encounter content that may be in violation of our Terms of Service or Community Standards, please report it to our Trust & Safety team.

By using AthleteNow, you agree to adhere to these terms and conditions. Thank you for being a part of our community.

Terms and Conditions for Athletenow Users

Guidelines for User Conduct

  1. Inappropriate Content: Athletenow strictly prohibits the exchange of adult-oriented or pornographic materials and services.
  2. Professional Communication: All interactions on Athletenow should be friendly, constructive, and professional. Bullying, harassment, and hate speech are strictly condemned.
  3. Security and Phishing: Any attempts to compromise another user’s security or send malicious content are prohibited.
  4. Privacy & Identity: Disclosing other people’s private and confidential information is not allowed.
  5. Authentic Profile: Creating false identities, misrepresenting your identity, or trying to use another user’s account is not permitted.
  6. Intellectual Property Claims: Any alleged infringements of copyright or trademark should be reported, and Athletenow will take appropriate actions.
  7. Unlawful Use: Using Athletenow for illegal activities is not allowed.

Account Management

  1. Multiple Accounts: Users are limited to one active Athletenow account. Any accounts created to evade these rules will be disabled.
  2. Abuse and Harassment: Targeted abuse or harassment towards other users is strictly prohibited.
  3. Account Selling: Buying or selling Athletenow accounts is not permitted.

Site Usage and Intellectual Property

Users agree not to misuse the Athletenow platform or its services in any way that violates these Terms of Service or any applicable laws. Athletenow retains all rights to the content on the platform, with the exception of User Generated Content (UGC).

Feedback

Any comments or feedback you provide regarding Athletenow are considered confidential and become the exclusive property of Athletenow.

Confidential Information

While Athletenow is a platform that connects buyers and experts, any confidential information required to complete a service should be handled directly between the two parties. Athletenow is not responsible for the handling or misuse of such information.

General Terms

  • Athletenow may put accounts on hold or disable them due to violations of these terms.
  • Disputes should be resolved between buyers and experts or through Athletenow’s Customer Support.
  • Terms of Service may be updated; continued use of Athletenow implies agreement with these changes.

User-Generated Content (UGC)

Users are solely responsible for the content they upload to Athletenow. We encourage responsible reporting of any violations.

Limitation of Liability

Athletenow serves only as a platform that connects buyers with experts. We are not responsible for transactions, service quality, or any other aspect of the interactions between buyers and experts. All dealings are carried out independently of Athletenow, and we offer no warranties for services rendered.

Intellectual Property

Upon delivery of work and subject to payment, the buyer is granted all intellectual property rights, including copyrights, to the work provided by the expert. Any additional terms should be negotiated directly between the buyer and expert.

By using Athletenow, you agree to these terms and conditions.

These terms are subject to change, and continued use of Athletenow will be considered acceptance of any updates.

Disclaimer of Warranties

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER ATHLETENOW NOR ANY PERSON ASSOCIATED WITH ATHLETENOW MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation on Liability

IN NO EVENT WILL ATHLETENOW, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

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